Thank you for choosing YamiTools.com (“YamiTools”, “we”, “our”, or “us”). We aim to ensure customer satisfaction with all our products and services. Please read this Refund Policy carefully to understand the terms and conditions regarding refunds and cancellations.
1. Digital Products & Subscriptions
YamiTools provides access to digital tools, AI-powered features, and subscription-based plans. Because our services grant immediate access to premium content and digital tools, all sales are generally final once access is granted.
However, we do consider refund requests under specific conditions outlined below.
2. Eligibility for Refunds
Refunds may be issued only if:
- You experience a technical issue preventing you from using the product or service, and our support team cannot resolve it within 7 days of your report.
- You were wrongfully charged or experienced duplicate billing.
- You purchased a subscription by mistake and have not used any paid features within 24 hours of purchase.
Requests that do not meet these criteria are not eligible for a refund.
3. Non-Refundable Cases
We do not offer refunds for:
- Change of mind or personal preference.
- Partial use of a subscription period (monthly or yearly).
- Issues resulting from third-party integrations or system incompatibility not caused by YamiTools.
- Promotional or discounted purchases unless stated otherwise.
4. Subscription Cancellations
You may cancel your subscription at any time from your account dashboard or by contacting our support team.
- After cancellation, your plan will remain active until the end of the current billing cycle.
- No refunds or credits are provided for unused subscription periods.
5. How to Request a Refund
To request a refund, contact us at:
📧 [email protected]
Please include:
- Your full name
- The email used for your YamiTools account
- Transaction ID or payment receipt
- A brief explanation of your issue
Our team will review your request within 3–5 business days and notify you of the outcome by email.
6. Third-Party Payments
If you purchased YamiTools through a third-party platform (such as PayPal, Stripe), refund requests must comply with their respective refund policies.
7. Policy Updates
We may update this Refund Policy from time to time to reflect changes in our services or legal requirements. The updated version will always be available at https://yamitools.com/refund-policy.
8. Contact Us
If you have any questions about this policy or need help with your order, please contact us.